FAQ
Your frequently asked questions answered
Policies
What is your Privacy Policy?
You can view our Privacy Policy here: https://starpowergym.com/pages/privacy-policy
Do your items have a product warranty?
All STARPOWER products are guaranteed for 12 months. To see details and specifics, you can read here:https://starpowergym.com/pages/warranty-policy
Do I need to pay tax when purchasing Star Power products?
There are no taxes on the cost of Star Power, (except in Texas)
What payment methods does StarPower support for purchase?
Paypal, shop payWe accept all major credit: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, Union Pay and Klarna in the US.
Shipping
Where do you ship from?
StarPower warehouses are located in PA, TX, CA and other areas, and will select the nearest warehouse for delivery according to your address.
How long will it take to get my order?
It takes 1-2 business days for us to process your order once you have submitted it. Once it's processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in and what delivery options you chose (Economy, Ground, 3-Day, Next Day, etc). For more info on our Shipping policy, click here: Shipping Policy
Not in shipping range
This item cannot be shipped to the following locations: APO/FPO, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, Virgin Islands, United States, Alaska, Hawaii
Products
Does the product require assembly?
BA01 Walking Pad: No Assembly Required, Open and Ready to Use
AS01 Folding Treadmill: Easy assembly is required, but don't worry, our professional service support staff can provide one-on-one online guidance
Get Support: support@starpowergym.com
What is the difference between BA01 and AS01?
BA01 walking Pad: the speed range is between 0.5-6km/h, suitable for walking under the desk while working, you can walk quietly after meals or late at night for exercise.
AS01 Folding Treadmill: The speed range is between 3-12km/h, it is suitable for people who need to burn fat and shape themselves, and are suitable for strenuous exercise
Where can I find the user manual for the product?
A paper version of the instruction manual is included in your product package. Of course, if you lose it, click below to download the electronic version of the manual
BA01 Walking Mat: Click to download the user manual
AS01 Folding Treadmill: Click to download the user manual
My item arrived and it was damaged! what do I do?
Don't worry, the service of each logistics company is different. If it is damaged during transportation, we will compensate you. It is recommended to open the box and look inside. The contents inside are well packaged, and if the outer box is damaged, it does not mean that the contents inside are damaged.
If you do encounter problems, please contact us immediately. Don't start disassembling the item just yet and put the item back in the box. Please contact us first to see if there is an easier solution. We carry many replacement parts and a knowledgeable staff to help with any situation. You can contact us by email: support@starpowergym.com
Where can I buy treadmill accessories?
If you need accessories, you can contact our customer service for details:support@starpowergym.com